FAQs

Below are answers to some of the questions customers ask most frequently.

Where is your business located?
Our business is based in Stockholm, Sweden, while we sell and deliver products to customers across the United States.

Where are orders shipped from?
Orders are fulfilled through our trusted global fulfillment centers to provide efficient delivery within the USA.

What payment methods do you accept?
We accept PayPal and major credit cards.

How long does delivery take?
Orders are processed within 1 business day, and delivery usually takes between 3 and 5 business days.

Will I receive tracking information?
Yes. Once your order has been dispatched, you'll receive tracking information by email.

What if I receive a damaged item?
Please contact bemkoonline@hotmail.com within 7 days of delivery with photos of the issue so we can assist you promptly.

Can I update or cancel my order?
If your order has not yet been shipped, we'll do our best to help with changes or cancellation.