Refund policy

Your satisfaction is important to us, and we want you to shop with confidence.

Returns

• Eligible items may be returned within 30 days of delivery.
• Returned products should be unused and returned in their original condition.

How to Start a Return

• Please email bemkoonline@hotmail.com with your order number and return request.

Refunds

• After receiving and inspecting the returned item, approved refunds are processed within 7–10 business days.

Products that have been damaged through misuse or are returned in unsuitable condition may not qualify for a refund.